ATM/DEBIT-CHIP CARD FAQS
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MOBILE APP FAQS - Click Here
DON'T SEE WHAT YOU'RE LOOKING FOR?
If you don't find an answer to your question
below, please contact
email@example.com or by calling any of our branch
Q: Can I get more information about the
MOBILE BANKING APP?
A: Yes. Click
here to find out more.
Q: Can I access all of my transactions at any
A: Yes, you can access your transactions
24-hours a day, 7-days a week on ONLINE BANKING and Telephone
Q: How do I enroll in Online Banking?
here to view the enrollment form. Currently you can enroll
by filling out the ONLINE BANKING form and providing it to the
location nearest you.
Q: How do I enroll in Bill Pay?
A: By going into your online
banking you can enroll in Bill Pay.
Q: What if I forget my ONLINE BANKING
A: In the event you misplace or forget your
ONLINE BANKING password, you should call your local branch to
receive assistance with resetting your password. It is important
to note that after three consecutive invalid login attempts
during one session your account will be locked for safety
Q: How secure is my Online account
A: We have taken every step possible to be
sure that our system meets the latest security standards,
including using the latest security encryption methods and
Q: Are Sterling Bank deposit accounts FDIC
A: “Yes-Each depositor is insured to at least
$250,000 and deposits held in different categories of legal
ownership at the same bank can be separately insured making it
possible to have deposits of more than $250,000 at the bank and
still be fully insured. For more information, please contact the
firstname.lastname@example.org or call us at (715) 537-3141.
Q: How do I set up Direct Deposit of my
A: If your employer participates in a direct
deposit program, simply provide Sterling Bank's routing and
transit number and your account number to the human resources or
payroll department at your company. They may request a copy of a
voided check or deposit ticket to provide this information.
Q: Can I get information about my accounts by
A: Yes, information on any of your accounts
is available during business hours at any of our offices, or
through Telephone Banking by calling us at (800) 698-9783 or via
ONLINE BANKING if you have requested that service.
Q: How do I access Mobile Banking?
A: Mobile banking can be accessed with a
compatible smart phone or electronic device by using the
following address: mobile.sterlingbank.ws
Q: What if my smart phone is not compatible
with Mobile Banking?
A: Smart phones that are not compatible with
Sterling Bank Mobile Banking should still have the flexibility
to access accounts by using the web address: www.sterlingbank.ws and
clicking on the Online Banking icon.