Mobile Banking App
FREQUENTLY ASKED QUESTIONS
What is the Mobile
The Sterling Bank Mobile Banking App combines
the benefits of Internet banking with the power of the iPad® ,
iPhone® , along with Android™ and Windows® phones and tablets to
provide quick access to your account information. The FREE
Sterling Bank Mobile Banking App allows you to easily transfer
money between accounts, make a loan payment, check your account
balances, and even deposit checks after signing in to your
required to use the Mobile Banking App?
1. An Online ID and Password from
Sterling Bank Online Banking.
2. An active Sterling Bank checking, savings
or money market account.
Is Online Banking required to use the Mobile
Yes. You will use the same user name and
password for mobile banking as you do for online banking.
Does my mobile device support the Mobile
The following devices currently support the
Sterling Bank Mobile Banking App:
• Android – Android Version 2.3.4 and higher
for phone and tablet.
• iPad & iPhone – iOS Version 6 and higher.
• Windows – Windows Version 8.0 for phone and
8.1 for tablet.
How do I get started using the Mobile Banking
Once you have downloaded the app from the
iTunes® , Google® Play, or Windows® Store to your mobile device,
you are ready to begin. Using your Sterling Bank online banking
ID and password, you can automatically begin managing your
finances. You can visit www.sterlingbank.ws/mobileapp to log in
and get started.
How do I know if the Mobile Banking App I am
downloading is legitimate?
Only download mobile apps from reputable
sources. When downloading the Sterling Bank Mobile Banking App,
ensure that “Sterling Bank” (Google Play Store) or “Sterling
Bank WI” (iTunes and Windows Stores) is listed as the app
publisher or seller. If you have any questions or concerns,
please contact us before downloading the app or visit
www.sterlingbank.ws for additional information.
How is the Mobile Banking App different from
Because the app is stored on the device, it
does not have to “re-download” itself every time it’s opened,
providing better speed and performance. The Sterling Bank Mobile
Banking App also delivers a better user experience with more
visually appealing features and functionalities.
Can I make a deposit using the Mobile Banking
Yes. Mobile banking remote deposit is a free
service available to mobile banking customers. Please reference
the remote deposit disclosure and view the demo on our website
at www.sterlingbank.ws. Contact one of our branches for
additional information on this service.
What if the image of the check is rejected by
the Mobile Banking App?
Occasionally there are issues with a check
that prevent it from being accepted by the app and you will get
the message “Cannot read bottom of check”. Please mail or bring
in any rejected checks and we will be happy to deposit them for
What should I do with the original checks I
deposit through mobile banking remote deposit?
Original checks should be kept for 45 days
and made available to Sterling Bank upon request.
Is the Mobile Banking App safe?
Yes, the Sterling Bank Mobile Banking App is
safe and secure. The Mobile Banking App travels in encrypted
packets of data. 128-bit encryption protects data from being
monitored during transmission across the Internet. The session
ends when you close your app and times out if you forget. Also,
no identifiable personal information, such as your account
number, will be sent or stored to your device.
How can I help keep my account information
secure and private?
In addition to our security processes, you
can take the following steps to further protect your personal
and account information:
• Apply password protection to your mobile
device; be original and protect your passwords
• Never leave your mobile device unattended
when signed in to mobile banking
• Reference Sterling Bank’s “Online
Transaction Guidance” document at www.sterlingbank.ws